Incident Management
In plain terms
The process of responding to and resolving outages.
Going deeper
Incident management coordinates detection, response, communication, and resolution when systems fail, minimizing impact. It brings order to outages.
Under the hood
Roles, severity levels, and runbooks structure response; followed by postmortems to learn.
Examples
Outage response, on-call, severity levels, PagerDuty, postmortems, SRE.
Think of it like...
Like an emergency-response plan that mobilizes the right people to handle a crisis.